Terms of Service

1. Acceptance of Terms

Welcome to Niaa. These Terms of Service ("Terms") govern your access to and use of Niaa's AI receptionist services, website, and related products and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity.

If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

Niaa provides AI-powered receptionist services designed to help businesses manage incoming calls, schedule appointments, and improve customer communication. Our Services may include:

• AI Call Handling: Automated answering and routing of incoming phone calls
• Appointment Scheduling: Integration with calendar systems to book and manage appointments
• Message Taking: Capturing and delivering messages from callers
• Call Transcription: Converting calls to text for record-keeping
• Analytics and Reporting: Insights into call volume, patterns, and performance
• Integration Services: Connecting with third-party business tools and platforms

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.

3. Account Registration and Security

To access certain features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

4. User Responsibilities

As a user of our Services, you are responsible for:

• Ensuring your use of the Services complies with all applicable laws and regulations
• Obtaining any necessary consents from callers for call recording (where required by law)
• Providing accurate business information for the AI to use when handling calls
• Reviewing and verifying the accuracy of appointment bookings and messages
• Training your staff on proper use of the Services
• Maintaining appropriate backup systems for critical business communications

5. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party rights
• Transmit harmful, fraudulent, deceptive, or illegal content
• Engage in harassment, abuse, or threatening behavior
• Interfere with or disrupt the Services or servers/networks connected to them
• Attempt to gain unauthorized access to any part of the Services
• Use the Services for any purpose other than legitimate business communications
• Reverse engineer, decompile, or attempt to extract source code from our software
• Use automated systems to access the Services in a manner that exceeds reasonable use
• Collect or harvest information about other users without consent
• Impersonate any person or entity or misrepresent your affiliation

We reserve the right to investigate violations and take appropriate action, including suspending or terminating access to the Services.

6. Fees and Payment

Pricing

Access to our Services may require payment of fees as described on our website or in a separate service agreement. All fees are quoted in U.S. dollars unless otherwise specified.

Billing

By subscribing to our Services, you authorize us to charge the payment method on file for all applicable fees. Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected).

Price Changes

We may change our fees at any time. For existing subscribers, fee changes will take effect at the start of the next billing cycle following notice of the change.

Refunds

Fees are generally non-refundable except as required by law or as otherwise stated in a separate agreement. If you believe you have been charged in error, please contact us within 30 days.

Taxes

You are responsible for all applicable taxes associated with your use of the Services, excluding taxes based on our net income.

7. Intellectual Property

Our Intellectual Property

The Services, including all content, features, functionality, software, and technology, are owned by Niaa or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

Your Content

You retain ownership of any content you provide through the Services (such as business information, greetings, and scripts). By using the Services, you grant us a limited license to use, store, and process your content solely for the purpose of providing and improving the Services.

Feedback

If you provide feedback, suggestions, or ideas about our Services, you grant us the right to use such feedback without restriction or compensation.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Services will meet your specific requirements
• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from the Services will be accurate or reliable
• Any errors in the Services will be corrected

AI-powered services may occasionally produce errors or inaccuracies. You acknowledge that the Services should not be relied upon for critical, emergency, or life-safety communications.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NIAA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your use or inability to use the Services
• Any damages arising from unauthorized access to or alteration of your data

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Niaa and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide through the Services
• Your failure to obtain necessary consents for call recording

11. Term and Termination

Term

These Terms remain in effect while you use our Services. Subscription terms are as specified in your service agreement or at the time of purchase.

Termination by You

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period.

Termination by Us

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Reasons for termination may include:

• Violation of these Terms
• Non-payment of fees
• Conduct that we determine is harmful to other users or our business
• Extended periods of inactivity

Effect of Termination

Upon termination, your right to use the Services will immediately cease. We may delete your account and associated data after a reasonable retention period. Sections of these Terms that by their nature should survive termination will remain in effect.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any disputes arising from or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action or representative proceeding.

13. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Niaa regarding the Services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Notices

We may provide notices to you via email, through the Services, or by posting on our website. You may provide notices to us at the contact information below.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: